Responsible gambling
At NeoCasino, we take responsible gaming very seriously. We want to ensure that all our players can enjoy our games without worrying about their well-being or finances. That's why we've implemented a range of tools and features to help you stay in control.
Deposit Limits
You can set daily, weekly, or monthly deposit limits through your account settings. This way, you can restrict how much money you spend on gaming each day/week/month. You can also increase these limits at any time if you need to.
Time-Outs and Self-Exclusion
If you feel like you're getting too caught up in gaming, you can take a break by setting a cool-off period of 24 hours to 30 days. Alternatively, you can self-exclude from our website for a minimum of six months. This will automatically freeze your account and prevent any new transactions.
Loss Limits
You can also set loss limits through your account settings, restricting how much money you lose on gaming each day/week/month. These limits are designed to help you stay within your budget and avoid chasing losses.
Session Reminders
We also offer session reminders that will pop up after a certain period of time (e.g., 30 minutes). This can help you keep track of how long you've been playing and remind you to take breaks.
Reality Check
Our reality check feature automatically sends notifications with your current balance and the amount of time you've spent playing. This can help you stay aware of your gaming habits and make more informed decisions.
Support Organizations
We understand that sometimes, players may need extra support in managing their gaming habits. That's why we provide links to reputable organizations such as Gamblers Anonymous, GamCare, BeGambleAware.org, and Australian-specific resources like Gambling Help Online and Lifeline Australia.
Responsible Gaming Pledge
At NeoCasino, we're committed to providing a safe and responsible gaming environment for all our players. We pledge to:
- Provide clear and concise information about our games and their associated risks
- Offer a range of tools and features to help players manage their gaming habits
- Respond promptly to any concerns or issues raised by players
- Continuously monitor and improve our Responsible Gaming policies and procedures
Responsible Gaming Standards
While we meet the minimum responsible gaming standards set out by the Anjouan Gaming Board, we recognize that emerging regulatory frameworks in Australia may require us to adapt and evolve our practices. We're committed to staying ahead of these developments and ensuring that our players remain protected.
By using our Responsible Gaming tools and features, you can enjoy your time at NeoCasino while maintaining control over your gaming habits. Remember, gaming should be a form of entertainment – not a source of financial stress or anxiety.